…The “Reply All” Button Must Die
1. In a recent survey by Randstad USA, colleagues who press “reply all” rates as one of most annoying office habits. 22% of respondents pegged ”colleague spam” as a major office nuisance. It’s particularly annoying when everyone has to read “Thanks”, “OK” and “Great job!” Do we really need mass validation?
2. Take the number of redundant emails. Multiply it by the time it takes to read and delete them. Add on an annoyance premium. Then multiply that by the number of employees in an office. While I don’t know what the answer really is, I do know that it’s wasted time…and wasted time is unproductive time.
3. Almost as bad a the BCC (or Blind Co-Conspirator), “reply all” creates a “cover your ass” culture. A single email filed in one’s archives should serve as adequate back-up should any issues arise. While informative, it’s probably not necessary to have everyone know how good a job you’re doing (or that you’re doing your job in the first place).
4. By unintentionally pressing “reply all”, what was supposed to be a private email turns into a public event or PR nightmare. Sprint Airlines learned this recently when its CEO, Ben Baldanza, mistakenly included a customer in a response to the same customer’s complaint, stating, “Please respond, Pasquale, but we owe him nothing as far as I’m concerned. Let him tell the world how bad we are. He’s never flown us before anyway and will be back when we save him a penny.” Oops…
5. By replying to everyone on a mailing list, pressing send doesn’t result in one email being sent. It results in an email for every person on the list. Duh! But did anyone stop and think about the excess load on IT systems from all this additional email? Did you know that by killing “reply all”, a 1,000 person company can eliminate approximately 5,700 emails per day. That’s almost 1.5 million emails per year!
Related Posts

1. While the whole industry was moving toward increasingly complex games, Nintendo pulled a 180 and did something truly innovative - simplify. Rather than create games that require a Ph.D. and hours of study, the Wii is designed around putting the fun and ease back into video games. Even John Riccitiello, EA’s CEO, 
1. It’s expensive. Starting at $299 for a 40 gigabyte version, and $399 for 160 gigabytes, Apple TV is a